:root{
  --bg:#eef1f4;--surface:#ffffff;--ink:#14212b;--muted:#5b6b78;--line:#d5dce2;
  --accent:#0b6e69;--on-accent:#ffffff;--high:#b4232c;--mid:#b7791f;--low:#4a7c59;
  box-sizing:border-box;padding-top:env(safe-area-inset-top,0px);padding-bottom:env(safe-area-inset-bottom,0px);
}
@media (prefers-color-scheme:dark){
  :root:not([data-theme="light"]){--bg:#0f1a21;--surface:#172630;--ink:#e6edf2;--muted:#93a4b1;--line:#263742;--accent:#3fb8af;--on-accent:#06201e;--high:#f0706f;--mid:#e0b04f;--low:#7fbf92}
}
:root[data-theme="dark"]{--bg:#0f1a21;--surface:#172630;--ink:#e6edf2;--muted:#93a4b1;--line:#263742;--accent:#3fb8af;--on-accent:#06201e;--high:#f0706f;--mid:#e0b04f;--low:#7fbf92}
html{scroll-padding-top:env(safe-area-inset-top,0px)}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);font:400 16px/1.45 Figtree,system-ui,-apple-system,"Segoe UI",sans-serif}
.app{max-width:640px;margin:0 auto;padding:20px 16px 110px}
h1{font:700 28px/1.1 "Bricolage Grotesque",Figtree,system-ui,sans-serif;margin:8px 0 4px;letter-spacing:-.01em}
.sub{color:var(--muted);margin:0 0 18px}
.stats{display:flex;gap:8px;margin-bottom:16px}
.stat{flex:1;background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:10px 12px}
.stat b{display:block;font:700 22px/1 "Bricolage Grotesque",Figtree,sans-serif}
.stat span{font-size:13px;color:var(--muted)}
.search{width:100%;padding:12px 14px;border:1px solid var(--line);border-radius:10px;background:var(--surface);color:var(--ink);font:inherit;margin-bottom:12px}
.chips{display:flex;gap:8px;overflow-x:auto;padding-bottom:6px;margin-bottom:8px}
.chip{flex:none;border:1px solid var(--line);background:transparent;color:var(--ink);padding:8px 14px;border-radius:999px;font:500 14px Figtree,sans-serif;cursor:pointer}
.chip[aria-pressed="true"]{background:var(--accent);color:var(--on-accent);border-color:var(--accent)}
.list{list-style:none;margin:0;padding:0;background:var(--surface);border:1px solid var(--line);border-radius:12px;overflow:hidden}
.ticket{border-bottom:1px solid var(--line);border-left:5px solid var(--muted)}
.ticket:last-child{border-bottom:0}
.ticket[data-p="Haute"]{border-left-color:var(--high)}
.ticket[data-p="Moyenne"]{border-left-color:var(--mid)}
.ticket[data-p="Basse"]{border-left-color:var(--low)}
.head{width:100%;text-align:left;background:none;border:0;color:inherit;font:inherit;padding:14px 14px 14px 12px;cursor:pointer;display:block}
.title{font-weight:600;display:block}
.meta{font-size:13px;color:var(--muted);display:block;margin-top:2px}
.badge{display:inline-block;font-size:12px;font-weight:600;padding:2px 8px;border-radius:6px;border:1px solid var(--line);margin-right:6px;color:var(--ink)}
.badge.s-Résolu{background:var(--low);color:#fff;border-color:var(--low)}
.badge.s-En\ cours{border-color:var(--accent);color:var(--accent)}
.detail{padding:0 14px 14px 12px}
.detail p{margin:0 0 12px;white-space:pre-wrap}
.actions{display:flex;gap:8px;flex-wrap:wrap}
button.btn{border:1px solid var(--line);background:transparent;color:var(--ink);padding:9px 14px;border-radius:8px;font:500 14px Figtree,sans-serif;cursor:pointer}
button.btn.main{background:var(--accent);color:var(--on-accent);border-color:var(--accent)}
button.btn.danger{color:var(--high)}
.empty{padding:28px 18px;text-align:center;color:var(--muted)}
.fab{position:fixed;right:16px;bottom:calc(16px + env(safe-area-inset-bottom,0px));background:var(--accent);color:var(--on-accent);border:0;border-radius:14px;padding:15px 20px;font:600 16px Figtree,sans-serif;box-shadow:0 6px 18px rgba(0,0,0,.25);cursor:pointer}
.overlay{position:fixed;inset:0;background:rgba(10,20,28,.55);display:none;align-items:flex-end;justify-content:center;z-index:20}
.overlay.open{display:flex}
.sheet{background:var(--surface);width:100%;max-width:640px;border-radius:18px 18px 0 0;padding:20px 16px calc(20px + env(safe-area-inset-bottom,0px));max-height:92vh;overflow:auto}
.sheet h2{font:700 20px "Bricolage Grotesque",Figtree,sans-serif;margin:0 0 14px}
label{display:block;font-weight:600;font-size:14px;margin:12px 0 4px}
input.f,textarea.f,select.f{width:100%;padding:11px 12px;border:1px solid var(--line);border-radius:10px;background:var(--bg);color:var(--ink);font:inherit}
textarea.f{min-height:96px;resize:vertical}
.row{display:flex;gap:10px}.row>div{flex:1}
.sheet .actions{margin-top:18px}
button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid var(--accent);outline-offset:2px}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}
html{background:linear-gradient(#0b1f33,#0b1f33) top/100% 250px no-repeat var(--bg)}
body{background:transparent}
.app{padding-top:28px}
h1{color:#fff;font-size:32px;letter-spacing:-.02em}
.sub{color:#a9bacb;margin-bottom:20px}
.stats{gap:10px;margin-bottom:22px}
.stat{background:rgba(255,255,255,.07);border:1px solid rgba(255,255,255,.14);border-radius:14px;padding:12px 14px}
.stat b{color:#fff;font-size:26px}
.stat span{color:#a9bacb;display:flex;align-items:center;gap:6px}
.stat span::before{content:"";width:8px;height:8px;border-radius:50%;background:#f5b94a}
.stat:nth-child(2) span::before{background:#5eead4}
.stat:nth-child(3) span::before{background:#86d19b}
.search{border-radius:14px;padding:14px 16px;border-color:transparent;box-shadow:0 8px 24px rgba(11,31,51,.16)}
.chip{background:var(--surface)}
.list{background:transparent;border:0;border-radius:0;overflow:visible;display:grid;gap:12px}
.ticket{background:var(--surface);border:1px solid var(--line);border-radius:16px;box-shadow:0 1px 2px rgba(11,31,51,.06),0 6px 18px rgba(11,31,51,.06)}
.ticket[data-p]{border-left-color:var(--line)}
.ticket:last-child{border-bottom:1px solid var(--line)}
.head{display:flex;gap:12px;align-items:flex-start;padding:14px}
.avatar{flex:none;width:42px;height:42px;border-radius:12px;background:#0b1f33;color:#5eead4;font:700 15px "Bricolage Grotesque",Figtree,sans-serif;display:grid;place-items:center}
.tx{min-width:0;flex:1}
.title{line-height:1.3}
.meta{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin-top:6px}
.badge{margin:0;border:0;border-radius:999px;padding:3px 10px;background:color-mix(in srgb,var(--muted) 16%,transparent)}
.badge[data-s="En cours"]{background:color-mix(in srgb,var(--accent) 18%,transparent);color:var(--accent)}
.badge[data-s="Résolu"]{background:color-mix(in srgb,var(--low) 20%,transparent);color:var(--low)}
.badge.p-Haute{background:color-mix(in srgb,var(--high) 16%,transparent);color:var(--high)}
.badge.p-Moyenne{background:color-mix(in srgb,var(--mid) 18%,transparent);color:var(--mid)}
.badge.p-Basse{background:color-mix(in srgb,var(--low) 18%,transparent);color:var(--low)}
.detail{padding:0 14px 16px 68px}
.fab{border-radius:999px;padding:15px 22px}
.fab::before{content:"+";font-size:22px;margin-right:8px;line-height:0;vertical-align:-2px}
.sheet{border-radius:24px 24px 0 0}
.sheet::before{content:"";display:block;width:40px;height:4px;border-radius:2px;background:var(--line);margin:-6px auto 14px}
.auth{position:fixed;inset:0;z-index:30;background:#0b1f33;overflow:auto;display:flex;justify-content:center;padding:calc(32px + env(safe-area-inset-top,0px)) 16px calc(32px + env(safe-area-inset-bottom,0px))}
.auth[hidden]{display:none}
.auth-box{width:100%;max-width:400px;margin:auto 0}
.brand{font:700 34px/1.1 "Bricolage Grotesque",Figtree,system-ui,sans-serif;color:#fff;letter-spacing:-.02em}
.auth-sub{color:#a9bacb;margin:6px 0 22px}
.tabs{display:grid;grid-template-columns:1fr 1fr;background:rgba(255,255,255,.08);border-radius:12px;padding:4px;margin-bottom:14px}
.tab{border:0;background:transparent;color:#cdd9e5;padding:10px;border-radius:9px;font:600 15px Figtree,sans-serif;cursor:pointer}
.tab[aria-pressed="true"]{background:#fff;color:#0b1f33}
.auth-card{background:var(--surface);border-radius:20px;padding:6px 18px 18px;box-shadow:0 20px 50px rgba(0,0,0,.35)}
.err{color:var(--high);font-size:14px;min-height:20px;margin:12px 0 8px}
button.btn.wide{width:100%;padding:13px;font-size:16px}
.note{color:#8ea2b5;font-size:13px;margin:14px 2px 0}
.topbar{display:flex;justify-content:space-between;align-items:center;gap:10px;color:#cdd9e5;font-size:14px;margin-bottom:6px}
.out{background:transparent;border:1px solid rgba(255,255,255,.28);color:#fff;border-radius:999px;padding:6px 12px;font:500 13px Figtree,sans-serif;cursor:pointer}
:root{--bg:#f6f5fc;--surface:#ffffff;--ink:#1f1b3a;--muted:#6b6890;--line:#e1def2;--accent:#6d4fd0;--on-accent:#ffffff;--skyink:#1c6fb8}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){--bg:#141428;--surface:#1d1d3a;--ink:#ecebfa;--muted:#a3a1c7;--line:#2e2e52;--accent:#a78bfa;--on-accent:#1a1033;--skyink:#6cc4f7}}
:root[data-theme="dark"]{--bg:#141428;--surface:#1d1d3a;--ink:#ecebfa;--muted:#a3a1c7;--line:#2e2e52;--accent:#a78bfa;--on-accent:#1a1033;--skyink:#6cc4f7}
html{background:linear-gradient(135deg,#2a86da,#7c5ad8) top/100% 250px no-repeat var(--bg)}
.sub,.stat span,.topbar{color:rgba(255,255,255,.9)}
.stat span::before{background:#ffffff}
.stat:nth-child(2) span::before{background:#e9d5ff}
.stat:nth-child(3) span::before{background:#bbf7d0}
.stat{background:rgba(255,255,255,.16);border-color:rgba(255,255,255,.3)}
.search{box-shadow:0 8px 24px rgba(60,40,140,.18)}
.ticket{box-shadow:0 1px 2px rgba(60,40,140,.06),0 6px 18px rgba(60,40,140,.08)}
.avatar{background:var(--accent);color:var(--on-accent)}
.badge[data-s="Ouvert"]{background:color-mix(in srgb,#38a8ee 20%,transparent);color:var(--skyink)}
.fab{box-shadow:0 8px 20px rgba(109,79,208,.4)}
.overlay{background:rgba(25,15,60,.55)}
.auth{background:linear-gradient(160deg,#2a86da,#7c5ad8)}
.auth-sub{color:rgba(255,255,255,.92)}
.note{color:rgba(255,255,255,.82)}
.tabs{background:rgba(255,255,255,.2)}
.tab{color:#ffffff}
.tab[aria-pressed="true"]{background:#ffffff;color:#5b3fc0}
.out{border-color:rgba(255,255,255,.5)}
.badge.p-Critique{background:var(--high);color:#fff}
.badge.late{background:var(--high);color:#fff}
:root{--bg:#f6f4fa;--ink:#221a33;--muted:#6a6280;--line:#e3dcef;--accent:#4b2878;--on-accent:#ffffff}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){--bg:#151023;--surface:#1f1830;--ink:#efeaf8;--muted:#a79fc0;--line:#33284a;--accent:#b79cf0;--on-accent:#1e0f35}}
:root[data-theme="dark"]{--bg:#151023;--surface:#1f1830;--ink:#efeaf8;--muted:#a79fc0;--line:#33284a;--accent:#b79cf0;--on-accent:#1e0f35}
html{background:linear-gradient(135deg,#4b2878,#7a4fc0) top/100% 250px no-repeat var(--bg)}
.auth{background:linear-gradient(160deg,#3f2166,#7a4fc0)}
.tab[aria-pressed="true"]{color:#4b2878}
.fab{box-shadow:0 8px 20px rgba(75,40,120,.4)}
.search{box-shadow:0 8px 24px rgba(50,25,90,.2)}
.ticket{box-shadow:0 1px 2px rgba(50,25,90,.06),0 6px 18px rgba(50,25,90,.08)}
.overlay{background:rgba(30,12,55,.55)}
.logo{display:block;width:170px;max-width:60%;height:auto;margin:0 0 16px}
.brand{font-size:22px;font-weight:600}
.hd{display:flex;align-items:center;gap:12px;margin:6px 0 4px}
.hd h1{margin:0}
.mark{width:44px;height:auto;flex:none}
[hidden]{display:none!important}
.err{background:color-mix(in srgb,var(--high) 12%,transparent);padding:10px 12px;border-radius:10px;margin:12px 0 0}
.err:empty{display:none}
.gap{margin-top:12px}
.hint{font-size:13px;color:var(--muted);margin:6px 0 0}
.vt{font:700 20px "Bricolage Grotesque",Figtree,sans-serif;margin:12px 0 4px}
.vp{color:var(--muted);margin:0 0 8px}
.demo{background:color-mix(in srgb,var(--mid) 16%,transparent);border-radius:10px;padding:10px 12px;font-size:14px;margin:8px 0}
.demo:empty{display:none}
.secret{display:block;word-break:break-all;background:var(--bg);border:1px solid var(--line);border-radius:10px;padding:10px 12px;font:600 15px ui-monospace,Menlo,monospace;letter-spacing:.06em;margin:6px 0 8px}
input.f[type=file]{padding:9px}
#adm .adt{font:700 22px "Bricolage Grotesque",Figtree,sans-serif;color:#fff;margin:4px 0 0}
#adl{margin-top:44px}
.acard{background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:14px;margin-bottom:12px;box-shadow:0 6px 18px rgba(50,25,90,.08)}
.acard h3{margin:0 0 6px;font:700 17px "Bricolage Grotesque",Figtree,sans-serif}
.acard p{margin:2px 0;font-size:14px;color:var(--muted)}
.acard iframe{width:100%;height:260px;border:1px solid var(--line);border-radius:10px;margin-top:10px;background:#fff}
.detail p.muted,.thread p.muted,p.muted{color:var(--muted)}
.detail h4{margin:16px 0 8px;font:700 15px "Bricolage Grotesque",Figtree,sans-serif}
.att{display:flex;gap:8px;flex-wrap:wrap;margin:0 0 12px}
.att img{width:84px;height:84px;object-fit:cover;border-radius:10px;border:1px solid var(--line);cursor:zoom-in}
.att img.big{width:100%;height:auto;max-height:420px;object-fit:contain;background:var(--bg);cursor:zoom-out}
.cmt{background:var(--bg);border:1px solid var(--line);border-radius:12px;padding:8px 12px;margin-bottom:8px}
.cmt.fromtech{border-left:4px solid var(--accent)}
.cmt.internal{background:color-mix(in srgb,var(--mid) 14%,var(--surface));border-color:color-mix(in srgb,var(--mid) 45%,var(--line));border-left-color:var(--mid)}
.cmt .cmeta{font-size:12px;color:var(--muted);margin-bottom:2px}
.cmt p{margin:0;white-space:pre-wrap}
.chk{display:flex;align-items:center;gap:8px;font-weight:500;margin:8px 0}
.chk input{width:18px;height:18px;accent-color:var(--accent)}
.thread button.btn{margin-top:4px}
.sec{background:color-mix(in srgb,var(--accent) 8%,var(--surface));border:1px solid var(--line);border-radius:12px;padding:4px 12px 12px;margin:8px 0}
.stars{display:flex;gap:2px;margin-bottom:8px}
.star{background:none;border:0;font-size:30px;line-height:1;color:var(--mid);cursor:pointer;padding:4px 6px}
.rate{font-weight:600}
details.hist{margin-top:12px;font-size:14px;color:var(--muted)}
details.hist summary{cursor:pointer;font-weight:600}
details.hist ul{margin:8px 0 0;padding-left:18px}
.toast{position:fixed;left:50%;bottom:calc(88px + env(safe-area-inset-bottom,0px));transform:translate(-50%,20px);background:#2a1b45;color:#fff;padding:11px 18px;border-radius:12px;font-size:14px;opacity:0;pointer-events:none;transition:opacity .2s,transform .2s;z-index:40;max-width:90vw;text-align:center}
.toast.on{opacity:1;transform:translate(-50%,0)}
html{background:var(--bg)}
.top{margin:-28px -16px 0;padding:calc(18px + env(safe-area-inset-top,0px)) 16px 46px;background:linear-gradient(135deg,#4b2878,#7a4fc0);border-radius:0 0 26px 26px}
.top .stats{margin-bottom:0}
.top .sub{margin-bottom:16px}
#q{margin-top:-26px;position:relative}
#adm{margin-top:20px}
#adm .adt{color:var(--ink)}
#adl{margin-top:12px}
.nav{position:fixed;left:0;right:0;bottom:0;z-index:15;display:flex;justify-content:center;gap:4px;background:var(--surface);border-top:1px solid var(--line);padding:6px 8px calc(6px + env(safe-area-inset-bottom,0px))}
.nav button{flex:1;max-width:180px;display:flex;flex-direction:column;align-items:center;gap:2px;background:none;border:0;color:var(--muted);font:500 12px Figtree,sans-serif;padding:6px 4px;border-radius:12px;cursor:pointer}
.nav button svg{width:22px;height:22px;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.nav button[aria-current="page"]{color:var(--accent);background:color-mix(in srgb,var(--accent) 12%,transparent);font-weight:600}
.app{padding-bottom:150px}
.fab{bottom:calc(78px + env(safe-area-inset-bottom,0px))}
.toast{bottom:calc(150px + env(safe-area-inset-bottom,0px))}
#dash{margin-top:18px}
.dhead{display:flex;justify-content:space-between;align-items:center;gap:10px}
.dh{font:700 22px "Bricolage Grotesque",Figtree,sans-serif;margin:0}
.kpis{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:14px 0}
.kpi{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:12px 14px}
.kpi b{display:block;font:700 26px/1.1 "Bricolage Grotesque",Figtree,sans-serif}
.kpi span{font-size:13px;color:var(--muted)}
.kpi.bad b{color:var(--high)}.kpi.ok b{color:var(--low)}
.card{background:var(--surface);border:1px solid var(--line);border-radius:16px;padding:6px 14px 14px;margin-bottom:12px;box-shadow:0 1px 2px rgba(50,25,90,.06),0 6px 18px rgba(50,25,90,.06)}
.card h3{font:700 16px "Bricolage Grotesque",Figtree,sans-serif;margin:12px 0 10px}
.bar{display:grid;grid-template-columns:minmax(90px,38%) 1fr auto;align-items:center;gap:10px;margin:8px 0;font-size:14px}
.bar .bl{overflow-wrap:anywhere}
.bar .bt{background:color-mix(in srgb,var(--muted) 14%,transparent);border-radius:0 6px 6px 0;height:14px;display:block}
.bar .bt i{display:block;height:100%;background:var(--accent);border-radius:0 4px 4px 0}
.cols{display:flex;gap:6px;align-items:flex-end;height:140px}
.col{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;gap:4px;font-size:12px;color:var(--muted)}
.col b{color:var(--ink);font-size:13px}
.col i{display:block;width:100%;max-width:34px;background:var(--accent);border-radius:4px 4px 0 0}
.late-item{display:block;width:100%;text-align:left;background:color-mix(in srgb,var(--high) 8%,var(--surface));border:1px solid color-mix(in srgb,var(--high) 30%,var(--line));border-left:4px solid var(--high);border-radius:10px;padding:10px 12px;margin-bottom:8px;color:var(--ink);font:inherit;cursor:pointer}
.late-item b{display:block}.late-item span{font-size:13px;color:var(--muted)}
.search.plain{margin:6px 0 12px;box-shadow:none;border:1px solid var(--line);margin-top:6px;position:static}
#faq{margin-top:18px}
.art{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:12px 14px;margin-bottom:10px}
.art summary{cursor:pointer;display:flex;gap:10px;justify-content:space-between;align-items:center;font-weight:600;list-style:none}
.art summary::-webkit-details-marker{display:none}
.art .at{flex:1}
.art[open] summary{margin-bottom:10px}
.abody{white-space:pre-wrap;margin:0 0 10px;color:var(--ink)}
.sug{background:color-mix(in srgb,var(--accent) 8%,var(--surface));border:1px solid var(--line);border-radius:12px;padding:8px 12px;margin-top:8px;font-size:14px}
.sug h5{margin:0 0 4px;font-size:13px;color:var(--muted)}
.sug summary{cursor:pointer;font-weight:600;padding:4px 0}
.sug p{white-space:pre-wrap;margin:4px 0 8px}
#adm .chips{margin-top:0}
.app:not(.tk) .top{padding-bottom:22px}

#who{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tbr{display:flex;align-items:center;gap:6px;flex:none}
.ib{position:relative;width:36px;height:36px;border-radius:999px;border:1px solid rgba(255,255,255,.5);background:transparent;color:#fff;display:grid;place-items:center;cursor:pointer;padding:0}
.ib svg{width:20px;height:20px;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
.dot{position:absolute;top:-6px;right:-6px;min-width:18px;height:18px;border-radius:9px;background:#ef4444;color:#fff;font:700 11px/18px Figtree,sans-serif;text-align:center;padding:0 4px;font-style:normal}
.flt{display:flex;gap:8px;margin:0 0 10px;flex-wrap:wrap}.flt select{flex:1;min-width:140px}
#shop,#chat,#acc,#notif{margin-top:18px}
.nav{gap:2px}.nav button{font-size:11px;padding:6px 2px}
.btn.main.danger2{background:var(--high);border-color:var(--high);color:#fff}
.nts{display:grid;gap:8px;margin-top:10px}
.nt{display:flex;flex-direction:column;gap:4px;text-align:left;background:var(--surface);border:1px solid var(--line);border-left:5px solid var(--line);border-radius:14px;padding:12px 14px;color:var(--ink);font:inherit;cursor:pointer}
.nt.unread{border-left-color:var(--accent);font-weight:600}
.nt.alert{border-left-color:var(--high);background:color-mix(in srgb,var(--high) 7%,var(--surface))}
.ntt{display:flex;gap:8px;align-items:flex-start}.ntx{flex:1}
.nta{font-size:12px;color:var(--muted);font-weight:400}
.pgrid{display:grid;gap:8px;margin-bottom:12px}
.prod{display:flex;align-items:center;gap:10px;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:10px 12px;margin-bottom:8px}
.pgrid .prod{margin-bottom:0}
.card .prod{background:transparent;border-left:0;border-right:0;border-radius:0;margin-bottom:0}
.ptx{flex:1;min-width:0;display:flex;flex-direction:column}
.qty{display:flex;align-items:center;gap:8px}.qty .btn{padding:4px 12px;font-size:18px}
.olist{margin:4px 0 8px;padding-left:18px;font-size:14px}
.badge[data-o="À approuver"]{background:color-mix(in srgb,var(--mid) 20%,transparent);color:var(--mid)}
.badge[data-o="Approuvée"]{background:color-mix(in srgb,var(--accent) 18%,transparent);color:var(--accent)}
.badge[data-o="Commandée"]{background:color-mix(in srgb,#38a8ee 20%,transparent);color:var(--skyink)}
.badge[data-o="Livrée"]{background:color-mix(in srgb,var(--low) 20%,transparent);color:var(--low)}
.badge[data-o="Refusée"]{background:color-mix(in srgb,var(--high) 16%,transparent);color:var(--high)}
.chatlog{display:flex;flex-direction:column;gap:8px;max-height:48vh;min-height:140px;overflow-y:auto;padding:10px;background:var(--surface);border:1px solid var(--line);border-radius:14px;margin-bottom:10px}
.msg{max-width:86%;padding:8px 12px;border-radius:14px;background:var(--bg);border:1px solid var(--line)}
.msg.me{align-self:flex-end;background:color-mix(in srgb,var(--accent) 14%,var(--surface))}
.msg.sys{align-self:center;background:transparent;border:0;color:var(--muted);font-size:13px;text-align:center}
.msg p{margin:0;white-space:pre-wrap}
.msg .cmeta{font-size:12px;color:var(--muted);margin-bottom:2px}
.chatform{display:flex;gap:8px;align-items:flex-end}.chatform textarea{flex:1;min-height:54px}
.chatst{font-weight:600;margin:0 0 10px;color:var(--low)}.chatst[data-on="0"]{color:var(--muted)}
.thr{display:flex;align-items:center;gap:10px;width:100%;text-align:left;background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:12px 14px;margin-bottom:8px;color:var(--ink);font:inherit;cursor:pointer}
.dot2{background:var(--high);color:#fff;border-radius:999px;font:700 12px/1 Figtree,sans-serif;padding:4px 8px}
.dev{display:flex;gap:10px;justify-content:space-between;align-items:center;border-top:1px solid var(--line);padding:10px 0}.dev p{margin:2px 0 0}
.sw{background:var(--surface);border:1px solid var(--line);border-radius:14px;padding:12px 14px;margin-bottom:10px}
#adm .chips{flex-wrap:wrap}
.link{display:block;margin:12px auto 0;background:none;border:0;color:var(--accent);font:600 14px Figtree,sans-serif;text-decoration:underline;cursor:pointer;padding:6px}
details.acard>summary{cursor:pointer;display:flex;gap:8px;align-items:center;flex-wrap:wrap;list-style:none;font-size:16px;margin-bottom:6px}
details.acard>summary::-webkit-details-marker{display:none}
details.acard>summary::after{content:"▾";margin-left:auto;color:var(--muted)}
details.acard[open]>summary::after{content:"▴"}
.sml{font-size:13px;color:var(--muted);font-weight:500}
details.acard.hl{border-color:var(--accent);box-shadow:0 0 0 2px color-mix(in srgb,var(--accent) 35%,transparent)}
.qrow{display:grid;grid-template-columns:1fr 130px;gap:8px;align-items:center;margin:6px 0}.qrow .qn{font-size:14px}
.qf,.qv{background:color-mix(in srgb,var(--accent) 7%,var(--surface));border:1px solid var(--line);border-radius:12px;padding:4px 12px 12px;margin:8px 0}
.qv .olist{margin-top:0}
.badge[data-o="Devis demandé"]{background:color-mix(in srgb,var(--mid) 20%,transparent);color:var(--mid)}
.badge[data-o="Devis envoyé"]{background:color-mix(in srgb,#38a8ee 22%,transparent);color:var(--skyink)}
.badge[data-c="Ouverte"]{background:color-mix(in srgb,var(--high) 16%,transparent);color:var(--high)}
.badge[data-c="En cours"]{background:color-mix(in srgb,var(--mid) 20%,transparent);color:var(--mid)}
.badge[data-c="Répondue"]{background:color-mix(in srgb,var(--accent) 18%,transparent);color:var(--accent)}
.badge[data-c="Clôturée"]{background:color-mix(in srgb,var(--low) 20%,transparent);color:var(--low)}
.logl{list-style:none;margin:0;padding:0;display:grid;gap:6px;font-size:14px}.logl li{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:8px 12px}
#adm .dh,#chat .dh,#shop .dh{margin-bottom:10px}
.boot{position:fixed;inset:0;z-index:50;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:14px;background:linear-gradient(160deg,#3f2166,#7a4fc0);color:#fff;font-weight:600}
.spin{width:34px;height:34px;border-radius:50%;border:4px solid rgba(255,255,255,.3);border-top-color:#fff;animation:sp .8s linear infinite}
@keyframes sp{to{transform:rotate(360deg)}}
.qrbox{display:flex;justify-content:center;margin:10px 0}
.qrbox svg,.qrbox img{width:176px;height:176px;background:#fff;padding:8px;border-radius:10px}
.offline{position:fixed;left:0;right:0;top:0;z-index:40;background:#b4232c;color:#fff;text-align:center;padding:6px 10px;font:600 13px system-ui;padding-top:calc(6px + env(safe-area-inset-top,0px))}
.pend{opacity:.6}
.dot2{background:var(--high);color:#fff;border-radius:999px;font:700 12px/1 system-ui;padding:4px 7px;margin-left:8px}
.overlay{z-index:40}
#inst{background:#fff;color:#4b2878;border:0;font-weight:700;margin:0 0 14px;box-shadow:0 4px 14px rgba(0,0,0,.18)}

/* ===== Version ordinateur (≥ 1024 px) : menu latéral, contenu large ===== */
@media (min-width:900px),(hover:hover) and (pointer:fine) and (min-width:640px){
  body{font-size:16px}
  .nav{top:0;right:auto;bottom:0;width:248px;flex-direction:column;justify-content:flex-start;align-items:stretch;gap:4px;padding:86px 14px 18px;border-top:0;border-right:1px solid var(--line);z-index:15;overflow:auto}
  .nav::before{content:"Support IT Pro";position:absolute;left:22px;top:26px;font:700 20px "Bricolage Grotesque",Figtree,sans-serif;color:var(--accent)}
  .nav::after{content:"MidTech Solutions";position:absolute;left:22px;top:54px;font-size:12px;color:var(--muted)}
  .nav button{flex:none;max-width:none;flex-direction:row;justify-content:flex-start;gap:12px;padding:12px 14px;font-size:15px;border-radius:12px}
  .nav button:hover{background:color-mix(in srgb,var(--accent) 8%,transparent)}
  .nav button svg{width:21px;height:21px}
  .app{max-width:none;margin:0 0 0 248px;padding:0 0 60px}
  .top{margin:0;padding:22px clamp(28px,4vw,64px) 40px;border-radius:0 0 28px 28px}
  .top .hd h1{font-size:30px}
  .top .stats{max-width:620px}
  .app>*:not(.top){max-width:1180px;margin-left:clamp(28px,4vw,64px);margin-right:clamp(28px,4vw,64px)}
  .app>.top+*{margin-top:24px}
  .search{max-width:520px}
  .list{grid-template-columns:repeat(2,minmax(0,1fr));align-items:start;gap:14px}
  .ticket.open,.list>.empty{grid-column:1/-1}
  .fab{right:40px;bottom:32px}
  .overlay{align-items:center}
  .sheet{max-width:600px;border-radius:22px;padding:26px 24px;box-shadow:0 20px 60px rgba(0,0,0,.35)}
  .sheet::before{display:none}
  .kpis{grid-template-columns:repeat(4,1fr)}
  #adm,#shop,#chat,#acc,#faq,#dash,#notif{max-width:1180px}
  .pgrid{grid-template-columns:repeat(2,minmax(0,1fr))}
  #acc{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 20px;align-items:start}
  #acc:not([hidden]){display:grid}
  #acc>h2,#acc>p,#acc>button{grid-column:1/-1}
  .chatlog{max-height:56vh}
  .chatform textarea{min-height:64px}
  .toast{bottom:28px}
}
@media (min-width:1500px){ .list{grid-template-columns:repeat(3,minmax(0,1fr))} .pgrid{grid-template-columns:repeat(3,minmax(0,1fr))} }
@media (min-width:900px),(hover:hover) and (pointer:fine) and (min-width:640px){
  .app>.search{width:min(520px,calc(100% - 2*clamp(28px,4vw,64px)));box-sizing:border-box}
  .top{border-radius:0 0 0 28px}
}